Delivery

Postage on all orders is a flat rate of £2.50 (UK only). Orders are sent by 1st Class Royal Mail. All items for sale are in stock and available for immediate dispatch from our premises in Bristol, United Kingdom. Orders placed by 2:00pm Mon-Fri will be dispatched that day. Orders are carried by Royal Mail.

Returns

We comply with the Distance Selling Regulations Act and you can return your order for any reason within 30 days for a full refund. For returns other than faulty items or wrong item sent, the return delivery postage is paid for by the buyer. Refunds are sent back to original payment source within 2 days to receipt. Please notify us before retuning an item by email to sales@bugbank.co.uk and send it to the address below:

Cuckmere, Chantry Close,
Nailsea,
BRISTOL
BS48 4FN
United Kingdom